Privacy Policy

1. Data Collection

We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products, or when you contact us.

• Personal Data: Name, email address, phone number, and shipping address.
• Payment Data: Payment instrument details (credit card numbers, UPI IDs) are processed securely by our payment gateway partners and are never stored on our servers.
• Device Data: IP address, browser type, and operating system collected automatically via cookies.

2. How We Use Your Data

We use personal information collected via our website for a variety of business purposes described below:

• To fulfill and manage your orders, payments, and returns.
• To send you marketing and promotional communications (if you have opted in).
• To deliver targeted advertising to you.
• To request feedback and contact you about your use of our website.

3. Data Sharing & Third Parties

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We work with trusted third-party service providers (like logistics partners BlueDart and Delhivery, and payment gateways like Razorpay) who only receive the information necessary to perform their specific services.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

5. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

6. Your Privacy Rights

Depending on your location, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request to contact@shineora.in.