Frequently Asked Questions (FAQ) 

• What kind of products do you sell? We offer a wide range of high-quality artificial jewelry, including earrings, necklaces, bangles, rings, and bridal sets—perfect for daily wear, festive occasions, and gifting.
• Is your jewelry skin-friendly? Yes, all our jewelry is made with skin-safe, non-irritating materials that are lightweight and comfortable for everyday use.
• Do you offer Cash on Delivery (COD)? Yes, we offer Cash on Delivery (COD) on all orders across India. You can pay in cash when your order is delivered.
• How long does delivery take? Orders are typically delivered within 5–8 working days, depending on your location. You’ll receive a tracking link once your order is shipped.
• Can I return a product if I don’t like it? We only accept returns for the following reasons:
• You received a damaged or defective item.
• You received the wrong item.
• Returns must be requested within 7 days of delivery.
• How do I initiate a return or exchange? Please email us at shineorajewels@gmail.com with your order number, a description of the issue, and a photo of the item. We’ll guide you through the rest of the process.
• Do I have to pay for return shipping? No, we cover the return shipping cost for all eligible returns.
• When will I receive my refund? Refunds are processed within 5–7 working days after we receive and inspect the returned item.
• Can I place a custom jewelry order? Currently, we do not offer custom or personalized orders, but we may introduce this service in the future.
• How can I contact you? You can reach us anytime at our email address. We respond to all queries within 24–48 hours.
• Email: shineorajewels@gmail.com